ace63 Help Center
ace63 Frequently Asked Questions and Detailed Answers
From deposits to withdrawals, account security, and identity verification — the most frequently asked questions by Bangladeshi players about ace63 are answered here.
It's natural to have questions while using ace63. Whether it's opening a new account, depositing with bKash or Nagad, making a withdrawal, or the identity verification process — we have organized answers across five different categories. Click on the section you need and find the answer that works for you. If you can't find an answer to your question, our 24/7 support team is always ready.
Questions and Answers by Topic
Money Withdrawal
You can use bKash, Nagad, or Rocket to withdraw from ace63. The important thing is that the mobile number you want to withdraw to must be registered in your own name and must match the name on your ace63 account. Withdrawal requests to someone else's wallet cannot be processed.
The minimum withdrawal from ace63 is ৳1,000 at a time. The system will not accept withdrawal requests below this amount. So before requesting a withdrawal, make sure your withdrawable balance is at least ৳1,000 or more.
Generally, after the request is verified, the money reaches your mobile wallet within 5 to 30 minutes. Occasionally this may take a little longer due to temporary issues with the network or wallet service. If more than 30 minutes have passed, notify support via live chat.
Yes, ace63's withdrawal service is available 24 hours a day, 7 days a week. Whether it's nighttime or a holiday, requests submitted at any time are processed at the same speed. Live chat support is also available at night for any withdrawal-related issues.
Member Account
To access ace63 from a new device, go to the ace63 Login page and log in with your registered username and password. For security, there may be a verification step the first time you access from a new device. Keep your registered mobile number active so you can receive the OTP.
To register, you need an active mobile number, your full name, and a password. The name must match the name on your mobile wallet (bKash/Nagad/Rocket), otherwise you may face complications with withdrawals later. Only one account can be opened per mobile number on ace63.
After logging in, you can update your mobile number, email, or other contact details in the profile settings. However, to change your registered full name, contact the support team via live chat — as the name is linked to your identity verification.
You can recover your password on the login page by using the "Forgot Password" option to send an OTP to your registered mobile number. If you have trouble with this process, contact ace63's 24/7 live chat support directly — you'll get a quick resolution.
For a secure account, create a password of at least eight characters that includes a mix of uppercase letters, lowercase letters, numbers, and special characters (such as @, #, $). Do not use easily guessable things like your date of birth or phone number as a password. Changing your password regularly keeps your account more secure.
Account Security
No ace63 employee will ever ask for your OTP, bKash PIN, or Nagad PIN. If someone identifies themselves as an ace63 representative and asks for this information, it is an attempt at fraud. If you receive any such contact, immediately notify us via our official live chat and never share that information.
Yes. All data transfers on the ace63 platform are secured through SSL encryption. Your personal and transaction information is not shared with third parties and is stored securely on the server. Read the privacy policy to learn more.
If you believe someone has accessed your account without authorization or an unusual transaction has occurred, immediately change your password and notify the ace63 support team via live chat or by email at [email protected]. The support team will promptly review the account and take the necessary action.
Use a unique password for your ace63 account that you do not use on any other site. Include a mix of uppercase and lowercase letters, numbers, and special characters, and make it at least eight characters long. Do not write your password down anywhere or share it with anyone — not even a family member.
Money Deposit
The balance usually updates shortly after a deposit. If more than 15-20 minutes have passed and the balance has not appeared, contact support via live chat and share the transaction reference number and a screenshot. The support team will quickly identify the issue and provide a resolution.
Log in to your ace63 account, go to the deposit section, and select Nagad. Send money from your Nagad app to the ace63 Nagad number shown. After making the payment, enter the transaction ID in the deposit form and submit. A minimum deposit of ৳500 is required.
On the deposit page, select bKash and send the amount to the ace63 bKash number indicated. After sending, enter the transaction ID from the bKash confirmation SMS in the appropriate field on ace63's deposit form and submit. You can start with a minimum of ৳500.
ace63 itself does not charge any separate fee on deposits. However, bKash, Nagad, or Rocket may apply their own "Send Money" charges. Those charges follow the mobile operator's rules and are not related to ace63. Calculate in advance to send the correct amount.
ace63 currently accepts deposits through three popular mobile financial services in Bangladesh — bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit amount is ৳500 for each method. Fast and secure transactions are ensured across all methods.
Identity Verification (KYC)
ace63 may request KYC verification before a large withdrawal for the first time, or during a review of account information. This is a normal security process that helps keep your account and funds safe. Once verification is complete, transactions become smoother.
Identity verification is primarily done to prevent fraud and money laundering. It confirms that the account is being used by its actual owner and that transactions are legitimate. In cases where ace63 requests verification, withdrawals may be delayed until it is completed. The process is straightforward and does not need to be repeated once done.
ace63's KYC process generally requires a photo of a government-recognized identity document. The Bangladesh National Identity Card (NID) is the most widely accepted. A passport or driving license may also be applicable in some cases. Make sure the document is clear, legible, and not expired.
At the time of withdrawal, ace63 confirms that the person receiving the money is the account owner. If the name on the ace63 profile and the name registered on bKash/Nagad/Rocket are different, the withdrawal may be blocked. So provide the correct name at the time of registration and make sure it exactly matches the name on your mobile wallet.
Common reasons for verification rejection are a blurry image, an expired document, or a name mismatch. First read the reason for rejection carefully, then resubmit with a correct and clear document. If there is any confusion, contact ace63 live chat or [email protected] — the support team will guide you step by step.
Still have questions?
If the answers above haven't resolved your issue, ace63's 24/7 support team is here for you. Contact us via live chat or email in Bengali or English — help is fast and free.
Live chat support: 24 hours, 7 days — in Bengali and English