ace63 Terms & Conditions
Please read these terms and conditions carefully before using this platform — they form a legal agreement between you and ace63.
These terms and conditions ("Terms") apply to every individual ("User" or "you") who uses the ace63 platform and its services. By creating an account, logging in, or playing any game on ace63, you are considered to have fully accepted these Terms. If you do not agree with any part of these Terms, please do not use the platform.
Important: ace63 is for individuals aged 21 and above only. Access by minors is strictly prohibited.
1. General Provisions
ace63 is an online gaming and sports betting platform that provides services in Bengali for Bangladeshi players. These Terms establish the contractual relationship between ace63 and the user.
1.1 Eligibility
Only individuals who meet the following criteria are entitled to use this platform:
- At least 21 years of age;
- Operating a valid account in their own name;
- Using the service voluntarily, of their own judgment and consent.
1.2 Changes to Terms
ace63 reserves the right to modify these Terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated Terms. The date of the latest update will always be shown at the top of this page.
2. Account Registration & Verification
2.1 One Account Policy
Each user may hold only one account on ace63. If the same individual creates multiple accounts, all accounts will be closed and any accumulated balance may be forfeited.
2.2 Accurate Information
You must provide accurate and complete information when registering an account. If false or incorrect information is provided, ace63 reserves the right to suspend or terminate the account. ace63 may request supporting documents for identity verification at any time.
2.3 Account Security
It is your responsibility to keep your login credentials (username and password) strictly confidential. Any unauthorized use of your account must be reported to ace63 immediately. ace63 will not be held responsible for any loss resulting from third-party access.
Please note: ace63 will never ask for your password or full payment details via email or live chat. Do not share this information with anyone.
3. Deposits, Withdrawals & Payments
3.1 Accepted Payment Methods
ace63 currently accepts transactions through the following mobile banking methods:
- bKash — Bangladesh's most popular mobile wallet
- Nagad — Digital payment service by the postal department
- Rocket — Mobile wallet service by Dutch-Bangla Bank
3.2 Deposit Limits
The minimum deposit amount is ৳500. The maximum deposit limit is set at ace63's sole discretion and is subject to change. Each deposit transaction will be added to the account once successfully processed.
3.3 Withdrawal Limits & Processing Time
The minimum withdrawal amount is ৳1,000. Withdrawals are generally completed within 5–30 minutes after successful verification. ace63 will send funds only after verifying the withdrawal request.
3.4 Suspicious Transactions
In the case of unusual or suspicious transactions, ace63 may request additional documentation for verification and may place the relevant request on hold if necessary. If evidence of fraudulent activity is found, ace63 reserves the right to forfeit all balances and close the account.
Secure Transactions: All payments on ace63 are protected by SSL encryption. Keeping your financial information completely safe is our top priority.
4. Bonuses & Promotional Offers
4.1 Welcome Bonus
ace63 offers new members a 120% bonus on their first deposit, up to ৳8,000. For example, a deposit of ৳1,000 earns a ৳1,200 bonus for a total balance of ৳2,200. Alternatively, a deposit of ৳14,000 earns the maximum ৳8,000 bonus for a total of ৳22,000.
4.2 Wagering Requirement
To claim the welcome bonus, you must wager 10 times the bonus amount (on the bonus amount only, not the combined deposit and bonus). Example: ৳1,200 bonus × 10 = a total of ৳12,000 in bets must be placed before any bonus winnings can be withdrawn.
4.3 Abuse of Bonus Terms
ace63 believes bonuses are for honest players. If abuse of bonus terms, claiming bonuses through multiple accounts, or any form of fraudulent activity is detected, ace63 reserves the right to cancel the bonus and close the account.
4.4 Other Promotions
ace63 may offer new promotions and offers from time to time. Each promotion will have its own terms and conditions, which will be clearly stated on that promotion's page or announcement.
5. Gaming Rules
5.1 Fair Play
All games on ace63 are conducted fairly and impartially. If any player attempts to gain funds by exploiting software bugs, technical errors, or unfair advantages, ace63 reserves the right to void those bets and suspend the account.
5.2 Technical Issues
If a game remains incomplete due to server outages, internet disconnection, or other technical issues, ace63 may cancel that round and refund the bet amount. In such cases, ace63's decision will be considered final.
5.3 Game Providers
ace63 works with the world's leading game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, and many more. In any technical dispute related to a game, the logs and records of the relevant provider will be treated as conclusive evidence.
5.4 Right to Void Bets
If a bet is accepted due to a technical error, incorrect odds, or an obvious mistake, ace63 reserves the right to void that bet. In such cases, the wagered amount will be returned to the user's account.
6. VIP Program & Cashback
ace63's VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Players can advance to higher tiers through regular gaming activity.
- Bronze: Up to 0.2% weekly cashback
- Silver: Up to 0.4% weekly cashback
- Gold: Up to 0.6% weekly cashback
- Platinum: Up to 0.8% weekly cashback
- Diamond: Up to 1.0% weekly cashback
Cashback benefits are granted at ace63's discretion and are subject to change at any time. ace63 reserves the right to withdraw VIP benefits if they are abused.
VIP Benefits: Advancing to higher VIP tiers may unlock special offers, faster withdrawals, and dedicated customer support.
7. Prohibited Activities
The following activities are strictly prohibited on the ace63 platform:
- Operating an account on behalf of or for the use of a minor;
- Creating multiple accounts to claim bonuses or rewards;
- Playing games using automated software, bots, or any artificial means;
- Attempting to exploit technical vulnerabilities or bugs in the platform;
- Unauthorized access to another user's account;
- Engaging in any money laundering or financial fraud activities;
- Any activity that harms ace63's reputation or brand.
Warning: If any of the above prohibited activities are detected, ace63 reserves the right to immediately close the account and forfeit all balances, and may take legal action if necessary.
8. Privacy & Data Protection
ace63 places the highest importance on protecting users' personal data. Full details on how your information is collected, used, and kept secure can be found on our Privacy Policy page.
8.1 Data Collection
ace63 collects necessary personal information during account registration, transactions, and gaming activity. This information is used to provide services, verify identity, and improve the platform.
8.2 Sharing Data with Third Parties
ace63 does not sell user data to third parties. However, limited information may be shared with necessary partners (such as payment processors) required to deliver services, and in cases of legal obligation.
8.3 SSL Encryption
All data transfers on ace63 are protected by SSL encryption, which safeguards your personal and financial information from unauthorized access.
9. Responsible Gaming
ace63 is committed to responsible gaming. Online gaming is for entertainment — it should not be treated as a source of income.
9.1 Self-Exclusion
If you feel that gaming is having a negative impact on your life, please contact the ace63 support team. We offer the option to voluntarily suspend your account temporarily or close it permanently.
9.2 Age Verification
ace63 is for individuals aged 21 and above only. If age cannot be confirmed during identity verification, the account will be closed. Keeping minors away from gaming is our social responsibility.
For more details on responsible gaming, please visit our Responsible Gaming page.
10. Account Suspension & Closure
10.1 ace63's Rights
ace63 may suspend or close any account without prior notice in the following circumstances:
- Violation of any clause of these Terms;
- Failure to complete identity verification or provision of false information;
- Fraudulent or suspicious activity;
- Legal or regulatory reasons.
10.2 User Rights
You may voluntarily close your ace63 account at any time. It is your responsibility to withdraw all valid balances before closing your account. Please contact the support team to request account closure.
10.3 Balance Settlement
If ace63 closes an account, any valid balance will be returned after proper verification, provided no breach of Terms has occurred. However, no balance will be refunded in cases where fraudulent activity has been proven.
11. Limitation of Liability
ace63 accepts no liability for the following:
- Any loss caused by internet disconnection or technical issues;
- Issues caused by faults in third-party software or devices;
- Financial loss resulting from the user's own negligence or error;
- Any circumstances beyond ace63's control (force majeure).
Important: Gaming involves both winning and losing. Playing games on ace63 is at your own risk. Never wager money you cannot afford to lose.
12. Dispute Resolution
In the event of any dispute or complaint, please contact ace63's customer support team first. We aim to resolve any issue quickly and fairly.
12.1 Complaint Submission Process
To submit a complaint, contact the ace63 support team via live chat or email and provide full details. ace63 takes every complaint seriously and will work to resolve it as quickly as possible.
12.2 Final Decision
In any technical dispute related to gaming, ace63's server logs and the relevant game provider's records will be treated as conclusive evidence.
13. Contact & Support
ace63 provides customer support in Bengali and English 24 hours a day, 7 days a week. Contact us:
- Live Chat: Direct live chat is available through the ace63 website
- Email: [email protected]
If you have any questions or need clarification about these Terms, our support team is always ready to help.
Support: ace63's 24/7 support team is always ready to answer any of your questions and resolve any issues.
Ready to join ace63?
After reading these terms and conditions, log in to ace63 and enjoy a safe and trusted gaming experience.